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Find answers to the most common questions about Preen, our products, orders, and how to achieve the best results for your brows and lashes.
Are Preen products suitable for all brow and lash types?
Are Preen products suitable for all brow and lash types?
Yes. Our products are carefully formulated to suit a wide range of brow and lash types while providing gentle, everyday care.
Can I use Preen every day?
Can I use Preen every day?
Absolutely. Our formulas are designed for daily use to help maintain healthy, nourished brows and lashes.
Can I use Preen after a brow or lash treatment?
Can I use Preen after a brow or lash treatment?
Yes. Preen is ideal for maintaining treatment results while supporting long-term hair health between appointments.
Ingredients & Care
What ingredients do you use?
What ingredients do you use?
We carefully select premium ingredients known for their nourishing and conditioning benefits. Each formula is developed with both performance and hair health in mind.
Are your products professionally developed?
Are your products professionally developed?
Yes. Every Preen product is created by experienced lash and brow professionals using salon-inspired expertise.
Orders & Shipping
Where do you ship?
Where do you ship?
We currently ship across Australia, with plans to expand to additional locations in the future.
How long does shipping take?
How long does shipping take?
Orders are processed as quickly as possible. Delivery times may vary depending on your location.
Can I track my order?
Can I track my order?
Yes. Once your order has been dispatched, you'll receive a confirmation email with tracking information.
What is your return policy?
What is your return policy?
If you have any concerns with your order, please contact our support team. We'll work with you to find the best possible solution in line with our return policy.